Frequently asked questions

Type a question in to the box or take a look through the categories to find an answer. If you need further help please contact us via the form below or call us on 01702 200660 (UK & ROI only).

There are safeguards in place which make playing with i-Que much safer than simply handing a tablet to a child.

Voice Operative Learning & Entertainment Technology. This is the specially-developed software which supports i-Que‘s app.

Please click here to read the R&TTE Declaration of Conformity.

Hints & Tips for playing with i-Que

i-Que will only pair with one device at a time.

i-Que will pair with the device he’s been most recently paired with first. If this is not the correct device, turn off Bluetooth on the incorrect device and re-try. Once i-Que is paired with one device he cannot accept a connection with an additional device at the same time.

Phone/tablet and App

Which phones or tablets is the app compatible with?

Common compatible devices are:

  • iPhone 6 & 6 Plus
  • iPhone 5 & 5s
  • iPhone 4 & 4s
  • iPad Air (1 & 2)
  • iPad 4th generation
  • iPad 3rd generation
  • iPad 2
  • iPad mini (1 ,2 & 3 )
  • iPod touch 5th generation
  • HTC One
  • Hudl
  • LG G2
  • Nexus 5
  • Nexus 7 (2012 & 2013)
  • Samsung S3, S5
  • Samsung Galaxy Note 10.1 & 3
  • Sony Z1
  • Asus PadFone 2

What is the minimum specification of the phone or tablet?

i-Que is compatible with smart phones and tablets running iOS and Android operating systems. The minimum specification is:

  • Memory: 200Mb free space for installing the app. 64Mb free space for the app to run.
  • Bluetooth: 3.0 or higher
  • Processor: x86-64 or ARM; 1GHz or above.
Android: 4.0.3 or higher. Not compatible with Kindle Fire. iOS: 7.1 or higher.  

Do I need a smart device to play with i-Que?

i-Que can only use all of his play capabilities when he’s paired with a smart device via Bluetooth. However if you press the ‘FX’ button he will still make sounds and his lights will animate without a smart device.

Where can I get the App?

You can get it either on iTunes app store or Google Play like any other app. Search for ‘i-Que Intelligent Robot’ or follow the links at the top of the website.

Can I use i-Que with more than one phone or tablet?

i-Que works like any other Bluetooth device in that he can only be connected to one phone or tablet at a time. If you want to pair i-Que with a different device, be sure to un-pair him from the original device first, or even better, disable the Bluetooth on the first device.

Playing with i-Que

How do I set up i-Que?

There is a demo video on the ‘help’ page of the website which shows how to set up i-Que and use all the features; otherwise instructions are as follows.

  1. Install 4 x AA batteries – two in each foot. (Alkaline batteries recommended for longer life.)
  2. Download the free app to your Android or Apple phone or tablet by searching for ‘i-Que Intelligent Robot’ in the Google Play store or App Store, or by clicking the links on the website.
  3. Make sure the bottom switch in i-Que’s back is in the ‘on’ position. You will hear 4 quick beeps, followed by another beep about 15 seconds later.
  4. Pair i-Que with your phone or tablet using Bluetooth, as you would any other Bluetooth device. You will hear a beep when they’re connected.
  5. Open the app and i-Que is ready to play. Simply select an activity or click on the red ‘on’ button to start talking with i-Que.
The next time you play with i-Que using the same smart device simply switch on i-Que, then the Bluetooth on the smart device. They will automatically pair within 30 seconds. Then open the app and he’s ready to go! Settings such as i-Que’s volume and adding blocked words can be changed within the app.

How do I play with i-Que?

There is a demo video on the ‘help’ page of the website which shows how to set up i-Que and use all the features. You can also press the help button within the app to see what each button does. See the Features section for more details.

What does the big red light do?

It shows you when to talk to i-Que and when to listen. When the light is on, it means i-Que is ‘listening’. When it's off, that means you should wait and listen for i-Que to speak.

Can I adjust i-Que’s volume?

i-Que’s volume and how much he talks (how often he initiates a new conversation) can easily be adjusted in the Settings page in the App.

How does i-Que understand what I say?

The Violet software in i-Que’s app uses speech-to-text technology from a company called Nuance. Questions asked to i-Que are converted from speech to text and back again over a special server in less than one second (depending on the internet connection). (Nothing i-Que hears or speaks back is saved either in the App or externally.)

Does i-Que speak different languages?

There is a switch in i-Que's back which can be set to English, French or German. This changes the language he speaks in when he FX button is pressed but doesn't change the language he speaks when he's connected to the app.

Can I take him into the bath or pool?

Like any electronic toy, i-Que must not be immersed in water because the electronics will be damaged. He can be wiped clean with water and a soft cloth if needed.

Internet connection

Do I need an internet connection to play with i-Que?

An internet connection will be required to download the free app which unlocks all of the fun things which i-Que can do. Some functions, such as searching for information on the internet (famous people, places, etc), require an internet connection, for which Wi-Fi is recommended. Many of i-Que’s features do not require an internet connection, such as his games, brainteasers and trivia.

If I am on a cellular network and not Wi-Fi, how much data does i-Que use?

This depends greatly on how many times i-Que looks for information online. However, as the information is mainly text and not graphics, or movies, the amount is generally very small. Still, it is recommended that the app is used on a device with an unlimited data plan or on Wi-Fi to avoid additional charges to your phone bill.

Will my child be safe when i-Que is using the internet?

There are plenty of safety features built in to protect children when using i-Que online. 1) i-Que’s software system, called Violet, checks for any offensive or sensitive words against a pre-set blocked word list. If the question or answer contains any words on the blocked word list i-Que will automatically tell the child he cannot talk about those things. 2) No website links, images, movies etc. will ever show up in the app. There is no ‘data mining’ or storage of any personal information. 3) Additional words or phrases can be added to the blocked list via the app. Please note that once a word is added to the blocked list this cannot be undone and the list cannot be viewed.

Troubleshooting

What is the minimum specification for my mobile device?

Memory: 200Mb free space for installing the app. 64Mb free space for the app to run. Android: 4.0.3 or higher. Not compatible with Kindle Fire. iOS: 7.1 or higher Bluetooth: 3.0 or higher Processor: x86-64 or ARM; 1GHz or above

i-Que doesn’t understand my question.

  • Sometimes i-Que may not hear you the first time, especially if there’s a lot of background noise. Ideally you should be less than a metre away from i-Que.
  • Make sure you speak clearly and not too fast.
  • Repeat the question, making sure to wait for the red light to come.
  • Make sure there isn’t anything blocking the microphone.
  • There are some questions which i-Que will not answer as they’ve been blocked by the safety filters.
  • Here are some recommendations for how to ask i-Que questions:
    • Don’t start the question by saying i-Que’s name. e.g. “Who is Queen Elizabeth?” not “i-Que, who is Queen Elizabeth?”
    • A Place: “Where is the Eiffel Tower?” “What is the population of Paris?”
    • A Thing: “What is an aeroplane?”
    • Spelling: “Spell rhinoceros”
    • Maths: “What’s 24 plus 7?” “What’s 8 minus 5?” “What’s 32 divided by 8?” “What’s 43 times 5?”
    • Try to start questions with 'who', 'what', or 'where'.
Please be aware that i-Que doesn't know the time or date.

i-Que’s red light doesn’t turn on but the app appears to be working.

It’s likely the microphone isn’t turned on. Here are some tips, although these might not be applicable to all devices. We recommend you consult the manufacturer of your device if you continue to have this problem. Android Open the Google search app. Open the option selection menu (usually found at the bottom of the screen, probably denoted by three dots). Select Settings and then choose “Voice”. Disable the “Bluetooth headset” setting by unticking the box next to it. On a limited number of Android devices, there is a problem which prevents them from turning on i-Que’s light. To make up for this, there is an icon on the main screen of the app, which shows when you should talk. iOS Go to Settings, Privacy, Microphone. Turn on the Microphone option for the i-Que app.

i-Que’s light goes out mid question or while I am talking to him.

If i-Que answers the question, then this is not a problem. However if the light goes out too soon i-Que may be picking up what he thinks is bad words from background noise. Try asking the question again or restarting the App if the problem persists and the light does not come back on.

i-Que answered a question incorrectly.

i-Que looks on the internet for the answers to many questions and he cannot tell if the information is incorrect. Disclaimer: Vivid and Genesis cannot take responsibility for accuracy of information on the internet. i-Que also might have misheard the question.

i-Que gave an answer unrelated to the question

  • Sometimes i-Que may mishear a question. Please try asking the question again, speaking clearly and slowly.
  • Sometimes the internet connection may have been lost during the question or during i-Que’s answer. In these cases he may give an ‘offline’ answer just to make conversation which does not relate to your original question, he is just trying to be friendly.

The app stopped or froze.

Hit the pause/play button on the home page twice and try again. If that doesn’t work try re-starting the app.

There are safeguards in place which make playing with i-Que much safer than simply handing a tablet to a child.

Voice Operative Learning & Entertainment Technology. This is the specially-developed software which supports i-Que‘s app.

Please click here to read the R&TTE Declaration of Conformity.

Video Instructions

This video shows you everything you need to know to play with i-Que, from installing batteries to the different areas of his app.

Custom Word Filter

In addition to the extensive in-built list of blocked words, additional blocked/banned words can be added directly into the app.

The following example shows how it works.
Why not try it yourself?

Turn the filter on and off to see the results.

Custom Filter

What is an
Orange?

"An orange is a
type of citrus
fruit."

"I don’t want to talk about that."

If you need help with your i-Que, send us a message

About i-Que

i-Que is an interactive, intelligent robot! He has a wicked sense of humour, with lots of jokes and some cheeky sound effects! Watch him move as he thinks and speaks. Play games, see if you can match his ‘i-Que’ by doing his quizzes, or ask him questions about pretty much anything.

i-Que has internet safe search filters and by using speech-to-text technology he can understand almost anything you say. (Needs iOS or Android smart device with internet connection.) When i-Que isn’t connected to a smart device he’ll say robot phrases and SFX and can be played with like an action figure with 6 points of articulation.